Skip to main content
Help Centre Home
Help centre home Customer stories Flow templates Community Pendula home
Log a support ticket
Sign in
  1. Pendula
  2. Pendula Knowledge Articles

Pendula Knowledge Articles

New to Pendula?

  • SMS best practice
  • Joining the Pendula Community
  • Pendula terminology
  • What is Pendula?
  • What does Pendula do?
  • How our customers use Pendula
See all 8 articles

Quick start

Pendula settings

  • Related objects
  • Video: Creating a Related Object in 3 steps
  • How to connect Pendula to your Salesforce environment
  • Video: How to connect Pendula to Salesforce
  • How to connect Pendula to Zuora
  • Tenant settings

Templates

  • Templates overview
  • Managing your templates
  • SMS templates
  • Adding merge fields
  • Advanced merge field formatting

Flow setup

  • Flow setup overview
  • Event flows
  • Scheduled flows
  • Callout flows
  • Flow criteria
  • Managing existing flows

Flow builder

  • Flow builder overview
  • Configuring conversation nodes
  • Configuring workflow nodes
  • Configuring data nodes

Visibility and reporting

  • Experiences and messages
  • Flow performance
  • Accounts

Troubleshooting and FAQs

  • General FAQs
  • Template FAQs
  • Flow FAQs
  • Troubleshooting

Salesforce integration

  • Overview of the Pendula Salesforce app
  • Salesforce deployment checklist
  • Pendula settings
  • Message records within Salesforce
  • Activity history
  • Managing exceptions with the inbox
See all 11 articles

Release notes

  • November 2021 release
  • August 2021 release
  • July 2021 release
  • May 2021 release
  • March 2021 release
  • November 2020 release
Pendula logo (navy)
Conversations that power customer retention
© 2023 All rights reserved.
Help ProductCompanyCareers
Contact usPrivacy policyTerms & conditions
Pendula facebook linkPendula Instagram LinkPendula Linkedin LinkPendula Youtube link