Each time a flow triggers for an individual record, it creates an experience with an
An experience tracks the unique journey of a record (or recipient) as they progress through the nodes you have configured within a flow.
Once a record exits a flow or progresses through all of the configured nodes, the status of the experience is updated to
How to view experiences
Experiences can be viewed by clicking on the Experiences tab of your Pendula app.
Alternatively, you can navigate to a flow via the Flows tab, in order to filter experiences to those relevant to a specific flow.
Let's take a closer look at an experience.
|The unique identifier of an experience, eg.
E-718. You can click on this number to navigate directly to the experience detail screen
The unique identifier of the recipient record going through an experience. This is determined by the recipient object selected on the related object of a flow.
The unique identifier of the triggering record going through an experience. This is determined by the object selected on the related object of a flow.
|The name given to the flow an experience is related to
|Start date & time
|The date and time of when an experience first started
|End date & time
|The date and time of when an experience completed
The present status of an experience
How to view a single experience
The experience details screen provides two different ways to view the actions taken within a flow.
The Experience flow path tab essentially mirrors the nodes you linked together within the flow builder, and therefore outlines the actions taken for the specific contact this experience is regarding
The Events tab provides an alternate view of the actions taken within the Flow in tabulated form rather than displaying them as nodes
How to view messages within your experience
A flow can consist of one or many outbound and inbound nodes, the contents of which are individually represented as messages.
Under either the Experience flow path or Events tab of the experience details page, click on View Message for an outbound or inbound SMS node
The Message details screen provides you with an overview of the type, status, direction, date & time and related flow along with a Message Preview containing the contents of the SMS sent to the contact
You can also navigate directly to any messages by clicking on the Messages tab of your Pendula app.
Let's take a closer look at a message.
|The type of message sent
The status of a message
Whether a message was outbound (sent from Pendula) or inbound (an expected response sent from a contact)
|Date & Time
|The date and time a message was created
|The flow a message is related to