In order to fully integrate Pendula to your Salesforce environment and enable use of the Console and Inbox, there are number of components which need to be installed and configured.

The Pendula Support team will assist with deployment and configuration of your Salesforce environment during your implementation kick-off. Additionally, we can provide you with installation guides if you will be self-implementing Pendula.

Quick links:

Standard components

Additional components

Standard components

Each Salesforce environment will require (at a minimum) the following installed:

• Pendula Classic
  This is the Pendula managed package with the Zipline namespace. The most recent version is 6.2

• Pendula
  This package extension provides the required visibility connection with your Pendula tenant and has the Pendula namespace. The most recent version is 1.9

• Pendula Extension

  This package extension provides a number of updates and enhancements including the Inbox for managing exceptions and has the Pendula_Extn namespace. The most recent version is 1.4

Additional components

Additionally, the following package extensions are relevant to Salesforce environments using Pendula in conjunction with either Lumary or Skedulo for rostering and workforce management:

• Pendula for Lumary Sessions

  This package extension contains the relevant components to trigger Pendula flows based on functionality within Lumary Sessions and has the PendulaLumary namespace. The most recent version is 1.1

• Pendula for Skedulo

  This package extension contains the relevant components to trigger Pendula flows based on functionality within Skedulo and has the PendulaSkedulo namespace. The most recent version is 1.0

Existing Pendula customers may have slightly different package versions of configuration depending on when Pendula was initially deployed to their Salesforce environment. Please get in touch with the Pendula Support team if you have any questions regarding the above or would like to update your current package version.